Naropa Student Email Questions and Answers

Go to the website - http://mail.students.naropa.edu
Enter your username (Example: johndoe). Do not enter your full e-mail address, just everything before the @students.naropa.edu
Enter your temporary password

How do I change my password? During your first access of your account, you will be required to change your password immediately. Your email password is different and separate from your web registration password. If you forgot your password, please contact Student Email Support for help.

Why is it important that I check my Naropa email regularly? Student email is the university’s primary form of communication with you for advising, registration, and departmental information. We are offering this service for both your personal and university communication. You are responsible for all University communication sent via email and you are strongly encouraged to check your email at least once a week. Failure to check email does not relieve you of responsibility for the information sent to you. All departments are required to only accept email communication through your students.naropa.edu account. Any email communication through another account will be ignored.

Sign up for Option Listservs: Mass emails are limited to only important information focused on your journey at Naropa. If you want to receive further information on specific topics, sign up for pertinent lists that you need/want more alerts about (you can unsubscribe anytime on your own). Go to http://eropa.naropa.edu/student/dept_resources/it/StudentListservs.asp and click on the link: Sign up to be on Optional Student Lists (for current students only) and sign up for as many as you want with your students.naropa.edu email address.

Are my emails confidential? Be assured that we will not sell our lists or break your confidentiality as a student. You should only expect to receive emails that are generated regarding Naropa business from such offices as Student Affairs, Advising, Registration, your Academic Department, your faculty and anyone you give your email address to.

Is my Naropa email protected from spam? Junk emails, or unsolicited emails, are called "spam." There is a spam filter now running on the students.naropa.edu mail server. This is to help you if you do begin receiving spam due to utilizing the account (for example) online purchasing. For more information on Spam, please visit this link: http://mail.google.com/support/bin/topic.py?topic=12846

Forgotten Password: If you forgot your password you may use one of the contact means below to get your password reset. For us to reset your password you will need to provide us with your date of birth, last 4 digits of your SSN, and your student ID #. Without this information we will be unable to help you.

Student Email Support: For more help with your student email, we have a variety of support methods. Please allow up to 2 business days for us to get back to you with any support questions.

Email Support (preferred method): support@students.naropa.edu
On Campus Help: The staff at the Arapahoe Campus computer lab can answer most questions you might have. For password resets and advanced troubleshooting, the Computer Lab Staff may not be able to help you. For questions such as those, please see the Computer Lab Supervisor.

You are Responsible to Know & Abide by the Naropa Student Email Policy (see below).

Naropa Student Email Policy

Users are required to agree to and abide by the university user policy in order to use the provided account. Failure to abide by the policy will result in appropriate disciplinary actions.
All departments are required to only accept email communication through your students.naropa.edu account. Any email communication through another account will be ignored.
Users are provided university email for as long as they are current students (including leave of absence). We also allow students to keep their email as university alumni as well. The university reserves to the right to revoke email to alumni at any time.
Users are expected to receive, read and respond to emails, as well as regularly access their accounts. Failure to check email does NOT relieve the responsibility for the information sent
Prohibited activity includes: violation of copyright law, misrepresenting yourself or another through the use of university email, attempting or accessing unauthorized accounts, sending spam, causing harm to the university network through viruses (etc.), causing/attempting to harm an individual or institution, or any violations of the Student Code of Conduct (found in the Student Handbook).
Users are responsible for complying with all international copyright laws.
Users are responsible for personal computers, software, set-up issues, and security/anti-virus protection. The university does not provide support for personal computers, software, set-up issues or security/anti-virus protection.
It is strongly recommended NOT to use this email to make online purchases or subscriptions (use another email account!).
Users are responsible to have current anti-virus software, and be able to use it.
Users are responsible for their own data. The university is not able to retrieve, protect or guarantee personal data (e.g. documents, spreadsheets, emails, etc).
Users are expected to use their email accounts for university and educational purposes. Use of the email system to run a business is prohibited.
Users are required to adhere to the Google Terms of Service: http://www.google.com/a/help/intl/en/users/terms.html

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